Well almost a month ago, we got the big one. The storm we’ve been waiting for–you know, the one that officially blocks the road and takes out all our power lines? Yeah, that one!
For some crazy reason I was at the gym when it came. The storm didn’t look so bad from there, but on the drive home I noticed a LOT of debris on the roads. I had to drive over some trees too. Then, I came to our street, turned in, and there it was.
I climbed on over it, and walked to the house. On the way I noticed that another pole was damaged, listing really! Cracked down to the bottom.
And then the kicker, the pole at the top of the line…smashed into many little pieces..
I was not too happy, as we had had an outage in the summer that last for a couple of days and it was a much smaller set of damage (a transformer down the street I think). This one was the big one. And all the work we’d gone through to get the lines raised in the paddock, erased. I knew we’d have to start from scratch.
Yeesh. Amazingly they had the power back on after 24hours. Our phone line continued to work with the tree down on it! Poor me, I had to be out of town in NYC for the weekend, and when we came back, we had power, but alas, our phone was gone, and…the line was ominously just lying on the road!?!
It stayed there for about a week, slumped over our utility paddock fenceline, not connected to anything. I kept calling about it and finally someone came in and got the phone back online.
And then, the calls began. AKA the verizon circus. You can’t call and request a lineman, no they will always send a technician (guy who can’t fix anything) first. So…call, automated endless wait for a customer service agent. Explain the problem. Half of the time they drop the call while transferring you to the repair line. Explain the problem. Get a service appt. Wait. Guy comes out –oh it’s the technician. I can’t do anything, i’ll call it in for a line man. Nothing happens! Repeat.
Today was a first, we actually had two service people come out–first one, you know this…a technician (can’t do anything). But then a second one showed up (guess the first one did call it in, thanks dude!), second one was a “troubleshooting technician”. He had a little bucket truck, but not the big ones that can stretch the lines. He said he thought it was weird all the comments about needing a bucket truck (odd that my story gets written down somehow, and they still can’t fix it), but added to the story–he thought he was looking at the line from the barn to the pole (WHAT? we don’t have a phone line going to the barn??) so he couldn’t fix anything either. Verizon really looks like a bunch of dopes. Wasting everyone’s time–are they gov’t employees or something??! Just a big circus. And I’m too tired to tell you about how their attempts to get us on FIOS fit into all this. Another time? luckily for you, dear reader, probably not!
So far, it’s been 2.5 weeks since I called about raising the line. It’s actually gotten lower now at 6.5 feet (I can touch it with my hands, and i’m not that tall, than it was when we initially called about it several years back. We’ll have to see what happens, but until then the paddock is not usable. It’s a safety issue, and it really needs to be addressed. Hard to believe we got over 13 feet clearance back in the day. I hope they’ll fix it all back up.
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